2013 Issue 6
Featured Articles
Is Your Customer Experience Keeping Up with Changing Customer Expectations?
A great customer experience can set you apart from other independent insurance agencies, but providing a good experience begins with first understanding your customer. And that can be challenging, because consumer trends are changing.
Help Small Business Customers Avoid Holiday Hazards
The holiday season can be the most prosperous time for small business owners, but it's also a time that comes with its own set of risks. By sharing a few simple tips on managing seasonal workers and sales floor safety, you can help your small business customers get prepared for the holidays.