2013 Issue 5
Featured Articles
The Psychology of Getting Work Done
Remember back in the dark ages when our work spaces were cluttered with color-coded paper files? Many offices were literally piled high with work on every available surface. During that era I was working with an agency's personal lines department to eliminate a never-ending work back log.
Claims: the Good, the Bad and the Ugly
Whether it be for auto, home, business or life and health purposes, insurance agents provide policies that meet customer's needs. In providing insurance, agents meet possibly the greatest needs of all - providing peace of mind. Peace of mind comes from knowing that should an event occur, the insured will be taken care of.