The High Point Enterprise newspaper has selected the Smart Choice founder and CEO as its 2024 awardee.

As the year comes to a close, we celebrate resilience, collaboration, and a 7% program growth. With markets reopening and AI-driven innovations on the horizon, we look forward to new opportunities in the year ahead.

A look back at 2024 including business numbers, challenges, and milestones, as well as looking ahead to 2025.

Expanding into commercial insurance unlocks higher earnings, diversifies revenue streams, and fosters stronger client loyalty, positioning agencies for long-term success in a competitive market.

Technology is revolutionizing the commercial insurance industry by streamlining operations, enhancing client experiences, and enabling data-driven decision-making, empowering agents to thrive in a rapidly evolving market.

As technology revolutionizes the insurance market aggregators, clusters, and networks are emerging as dynamic powerhouses, blending AI-driven personalization, seamless collaboration, and customer-centric innovation to redefine how we connect, compare, and choose coverage.

AI in insurance represents a fusion of advanced technology and human expertise, making the industry smarter, faster, and more responsive. For agents and leaders willing to embrace these changes, the opportunities are immense.

The personal lines insurance market is showing signs of improvement, driven by technological innovations, though challenges from past years' market conditions persist, requiring carriers to innovate for profitability and customer satisfaction.

ChangHi Yun's journey from a captive agent to a successful independent insurance agency owner highlights the power of network support, strategic guidance, and a willingness to embrace new opportunities for growth and diversification.

AI will not replace insurance agents but will transform how agencies operate through automation, efficiency and stronger client support.