I recently rolled out the 2019 theme for my territory: Failure is a choice. My management team and I identified our top goals for next year and made a plan for keeping them our number-one work priorities. By doing so, we’re making the choice to work actively toward our goals rather than take a passive, come-what-may attitude.

As we finish up 2018, I look back over another record year for Smart Choice® agencies and the growth we’ve experienced together. We have reached two significant milestones this year.

In business, this is often the time of year when we begin planning for what’s to come in the next year – from budgeting and goal-setting to creating actionable punch lists and enacting plans. But, it should also be a time of reflection.

Guilford County, located in North Carolina, is in the top ten for hungriest counties in the United States, and just three years ago, the county was ranked number one. Local companies, including Smart Choice®, have rallied together year after year to prioritize the stocking of our food pantries.

Negative prospects are the easiest people in the world to sell if you remember one thing as you work with them: They don’t want you to get in the way of their buying your product/service.

Insurance fraud costs you, me, and the rest of the United States approximately $80 billion every year. It’s a big problem, not only for insurance carriers but insurance agents, too.

Insurance Fraud: Unethical or breaking the law? Both. And unfortunately it is becoming more prevalent in the insurance business each year.

Insurance Fraud. Unfortunately, it’s a growing issue in our industry. Consumers and agents are increasingly adept and creative when it comes to finding ways to commit fraud. Fraud can happen in multiple stages of the insurance transaction – committed by the agent to steal premiums via forgery or later during the claims process by the customer. There are an immense number of ways to commit illegal acts when it comes to insurance.